Scale · ongoing
AI-Native Platform: Scale
Scaling quality through release qualifications, decision capture, shared ontology, and automated auditing.
Rayan Bouajram
Senior Staff Product Designer @ ServiceNow, leading enterprise AI and platform transformations across products, teams, and business units.
Over the past three years, I connected platform interoperability, AI-native product strategy, and release governance into one transformation—aligning eight business units and 40+ teams from vision through launch and scale.
Work
AI platform transformation · 2023–ongoing
From fragmented workflows to an AI-native platform
A three-year transformation spanning product interoperability, an AI-native platform vision, a ten-week MVP, and the operating system now scaling quality across teams.
Foundation
Platform Interoperability
Making fragmented workflows fundable and executable.
Direction
AI-Native Platform: Strategic Vision
Turning interoperability into a unified, personalized platform direction.
Launch · 10 weeks
AI-Native Platform: Execution
Shipping AI Control Tower and its human-in-the-loop interaction model in ten weeks.
Other platform work
Community
In my free time, I enjoy organize communities, develop emerging leaders, and create experiences that help people learn from one another. From guiding founder cohorts to supporting events for thousands of attendees.
Fostering Southern California’s largest entrepreneurship community.
I was the Managing Director for Startup San Diego’s entrepreneur conference that welcomed more than 4,400 attendees across 287 sessions and 16 tracks—connecting founders, builders, mentors, and investors throughout the region.
Accelerating user validation through rapid prototyping.
I presented to leaders and developers on a practical approach using rapid prototypes to test ideas, gather meaningful feedback, and make better product decisions sooner.
Building Tribe: Creating results through relationships.
A 3-hour experiential workshop that helped 32 participants strengthen their networks and build a tribe of support. Across content, activities, expertise, presentation, and recommendations, 94% of participants rated the experience 5/5.