Platform Interoperability
Turned a twice-deprioritized ask into five fundable bets, then shipped to early-access customers.
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Case studies
AI Native Platform, Part 1 - Strategic Vision
Originated a platform vision that became ServiceNow’s top strategic initiative -- transforming the core platform into an AI-native offering across eight business units and 40+ scrum teams.
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AI Native Platform, Part 2 - Execution
Shipped the Super Intelligence Control Tower MVP in ten weeks, and defined how conversation, agentic actions, deterministic workflows and human review work together.
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Mobile Card Builder
Turning a P1 bug into a modern stack and a quarterly release cadence.
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Mobile Developer Platform: Mobile App Builder
Preserving vision during architectural shifts: clearer terms, visual previews, and streamlined configuration.
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Mobile Developer Platform: Builder Bridges
Collapsing 3 mobile tools into 1, then connecting builders across the platform in work that informed ServiceNow Studio.
Making data ingestion self-serve
Building a single unified pipeline for ingesting data across realtime and offline sources.
Multifactor Authentication for Admins and End users
Designing a self-service system for enabling, enrolling, and resetting multifactor authentication to secure a big client deal.